Live Animal Shipping
LIVE ANIMAL SHIPPING & GUARANTEE
- Shipping is $39.95 via FedEx Next Day within the lower 48 states.
- We ship to the address provided during checkout and are not responsible for incorrect addresses.
- Animal shipments do not ship automatically and must be scheduled.
- All geckos come with a live arrival and 30-day health guarantee. Animals are replaced with another of equal value. We do not issue refunds. You must contact us with health concerns within this 30 day time frame and provide proof of deceasement to be eligible for a replacement.
- We ship Monday, Tuesday, and Wednesday only for next day delivery.
- We will hold your gecko if the weather does not allow shipment for any period of time necessary.
- We do not issue refunds for geckos that cannot ship due to weather. We ship when temperatures do not fall below or exceed 32 F and 80 F on both ends at any time that the animal might be in transit. We can arrange for pickup at FedEx Ship Centers if temperatures are slightly outside of this range.
- You must CONTACT US after placing your order to schedule your shipment.
- You must make sure that someone is at the ship-to address on the day of arrival and is on the lookout for the delivery as we cannot guarantee the driver will knock or ring.
- YOU MUST CONTACT US WITHIN 15 MINUTES OF DELIVERY TO INFORM US OF ANY PROBLEMS. If this is not done our live arrival and the health guarantee is voided.
EXPORTING OUTSIDE OF THE UNITED STATES
- We use a reliable third-party shipper for all exports. Costs vary. Please CONTACT US to arrange gecko exports.
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