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Subscription FAQ
Get Your Favorite Products Without the Hassle!
Pangea Reptile is now offering subscription plans that give you the power to replenish your supplies with ease!
Enjoy the convenience and save on many of our most popular consumables, with no hidden fees or obligations.
Different products offer different plans:
Make A subscription that works for you!
We’re flexible! Choose the time frame that works for you.
In your subscription portal, you can:
- Change your products and how many you receive
- Adjust delivery frequency
- Pause your subscription
- Change payment methods & shipping addresses
- Cancel anytime with no obligations
Where to view your subscription info
When you sign up for a subscription product, There are multiple ways to view and edit your subscriptions:
- A link will be emailed to you. Click the link in the email to be taken to your subscription portal.
- On the post-checkout thank you page, click the button located below your confirmation number.
- If you have a Pangea Reptile account, the subscriptions can be access through your past orders page.
FAQ
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Due to the nature of our subscription service system, we currently cannot offer discounts on products set to backorder through subscription plans. Selecting a different product or flavor will renew your subscription.
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You can change your order interval, number of products ordered, pause your subscription, and many other aspects of your plan by logging in to your account and using your customer portal.
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You will receive an email with a link to your own subscription portal whether you are registered or making a guest checkout.
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The link should be sent to the inbox of the email address that was entered during checkout. If you cannot find the link, register a Pangea account with your checkout email and you can easily access your subscription portal.
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You will be automatically billed on the same day that you started your subscription plan. You can update your payment and shipping information any time from your account portal.
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You can cancel your subscriptions at any time. If you have paused your subscription, it will need to be unpaused before the button to cancel it will be visible.
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There is absolutely no requirement to stay on a subscription plan for a certain time period or order threshold before canceling.
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No, it is not possible to add a promotional discount to your subscribed products. Separate one-time purchases can be discounted as normal.
Editing you subscription
Plans & Discounts
Still stuck?
If the FAQ did not address your issues, please leave a detailed message outlining your problem including your name and email. Our support staff will get back to you as soon as possible.