We ship most of our products to just about everywhere in the world. International shipping charges are calculated during the checkout process before you submit your payment. International shipping charges are an estimate and are subject to evaluation prior to shipping. If we determine that the shipping charges calculated are incorrect we will contact you with the necessary information. You can choose to pay the amount due for shipping or you can cancel your order for a full refund.
All electronics are designed to work on 120v. Use without a transformer voids any warranties and we are not responsible for any damage caused by operating at the incorrect voltage.
Products that we cannot ship outside of the U.S.
Because of varius import laws, the below items cannot be shipped outside of the United States.
- Live Animals and Insects
- Glass Terrariums
- Liquids (disinfectant, shed aid, wound healing aid, Reptisafe water conditioner, etc)
- Extremely Heavy or Large Items
- Linear Fluorescent Bulbs and Fixtures
You are responsible for knowing your countries import laws.
Please make sure that the items you order are legal in your country. We cannot be responsible for items confiscated by foreign customs agencies.
In some cases, an import tax is assessed to the buyer by the importer's customs agency. We are not able to guarantee that you will not be charged an import tax.
Once your item leaves our distribution centers in the US, we are not able to track your order until it arrives at the next checkpoint in your country. We are not responsible for checking the status of your order once it leaves the US. We do not cover lost or confiscated packages once they leave the US.
We use a reliable third-party shipper for all gecko exports. Costs vary. Please CONTACT US to arrange gecko exports. Please note we are only responsible for safe delivery of your animal(s) to the third party exporter. We do not issue refunds, credit, or accept returns if the animal arrives to your destination with issues.