Hey guys,
Just shipped a pair of geckos from NJ to TN and they are yet to be delivered. I shipped them on Thursday 16th and they were to be delivered by 3 pm Friday the 17th. They were shipped Overnight via USPS. I know I should have shipped the beginning of the week but the customer requested Thursday so they could pick them up. The customer called me at 12 pm on Friday saying that they had not arrived, I told them that they were guaranteed by 3pm. Well it's Saturday morning and I have been on the phone haggling USPS (whom I will never ship with again because their customer service SUCKS!) and they have yet to turn up. USPS is supposed to call me or the customer with the results of their "Investigation." I am just super pissed and super nervous for my babies. Has anyone had a similar issue? One note is that we got a call from Newark airport the night we shipped them and the manager asked us what was in the box? I had labeled it harmless live animal and he said that they usually put the live animals in with the pilot. He said the pilots like to know what's in the boxes so they are not paranoid about venomous snakes and such. So we told him it was a pair of geckos "like the geico gecko" we elaborated. So I know they were on the plane..but after that we have no record so far of where they are.
Just shipped a pair of geckos from NJ to TN and they are yet to be delivered. I shipped them on Thursday 16th and they were to be delivered by 3 pm Friday the 17th. They were shipped Overnight via USPS. I know I should have shipped the beginning of the week but the customer requested Thursday so they could pick them up. The customer called me at 12 pm on Friday saying that they had not arrived, I told them that they were guaranteed by 3pm. Well it's Saturday morning and I have been on the phone haggling USPS (whom I will never ship with again because their customer service SUCKS!) and they have yet to turn up. USPS is supposed to call me or the customer with the results of their "Investigation." I am just super pissed and super nervous for my babies. Has anyone had a similar issue? One note is that we got a call from Newark airport the night we shipped them and the manager asked us what was in the box? I had labeled it harmless live animal and he said that they usually put the live animals in with the pilot. He said the pilots like to know what's in the boxes so they are not paranoid about venomous snakes and such. So we told him it was a pair of geckos "like the geico gecko" we elaborated. So I know they were on the plane..but after that we have no record so far of where they are.
Comment