Shipping and Returns

Items that are found to be defective after our 30 day return period must be handled through the manufacturer.

Zoo Med Customer Service: http://zoomed.com/cm/company-information/customer-service.html

Exo Terra/ Hagen Customer Service: http://exo-terra.com/en/csdb.php

Zilla Customer Service: http://www.zilla-rules.com/contact-us/

Damage

If an item was damaged in shipping please notify us immediately.  Keep the damaged item and the original shipping container as well as packing materials.  We may ask for pictures of the damage which will help to expedite the replacement process.  Please retain the item and packaging for 14 days from the day you notify us of the damage, the carrier may send someone to inspect the damage.  If pictures are provided we can typically re-ship the damaged items right away. 

If a mistake is made in caclulating discount or on a coupon code, we will contact you to let you know about the mistake and then you will have the option to pay the corrected amount or cancel your order. 

Special shipping promotions are for USA only to the lower 48 states.

 

Thank you for Choosing Pangea! You Rock, And We Salute You!!