Return Policy

Pangea Reptile LLC Return Policy -

We want your shopping experience to be pleasant here at Pangea, and that includes the return process.

You may return your UNOPENED merchandise within 30 days for a refund or exchange.  We never charge a re-stocking fee!

The Buyer will pay all shipping costs on non-defective item returns.  Pangea will pay return shipping only on defective products, and only after the product has been inspected and determined to be defective.  Pangea will also pay shipping on the replacement products.

International orders are not returnable unless defective.

All warranties are handled by the manufacturers.

If you need a copy of your invoice email us and we will email you a copy. All returns of non-defective merchandise must be within 30 days and must be UNOPENED and not used. Please email us before you send it back. We can not be responsible for damaged or lost returns, so please use a service with delivery confirmation. Please do not send back used products. It takes approximately 3 - 4 business days to process returns from the time we receive them, we reserve the right to pay refunds by check or gift certificate.

If an item was damaged in shipping, you must notify us immediately.  You must keep the damaged item, and the original shipping container, as well as packing materials, until a file has been claimed with UPS or the appropriate carrier.  Retain the item and packaging for 14 days from the day you notify us of the damage, the carrier may send someone to inspect the damage.

Thanks for Choosing Pangea!!!