FAQs

General Questions

 

Q: How long will it take for my order to ship?

A: Dry goods/supplies orders placed before 2:00 PM Eastern Time Monday though Friday will ship the same day. We do not ship on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. Orders shipped via USPS will not ship on holidays observed by the Post Office. These include Martin Luther King Jr. Day, Presidents Day, Columbus Day, and Veterans' Day. You can learn more on our Shipping and Returns page.

Q: Do you ship internationally? How much does it cost?

A: We do ship most items we carry internationally. Some exceptions are live animals,  liquids, aerosols, and glass terrariums. 

Rates can vary depending on your location and package size/weight. Once you have the items in your cart, you can use the rate calculator to determine the shipping cost. 

For more information check out our International Shipping page.

Q: Why haven't I received my tracking information?

A: Typically if you haven't received your tracking information it's either in your spam folder or we have an incorrect email address. Check your spam folder, and if your tracking information isn't there, it's probably lost in the matrix and we'll be happy to resend it.

Q: Do your diets contain vitamin D3? I can't find it on the label.

A: Yes, they do contain D3. It's listed by its chemical name Cholecalciferol in the ingredients.

 

Reptile Questions

 

Q: Is this gecko still available?

A: Each individually listed and photographed gecko on our website is available if you are able to view the listing, and it is not labeled as "SOLD". For our crested geckos, once a gecko is purchased it is immediately removed from our website. For some less common gecko species (Eurydactylodes, sarasinorum, Tokays etc.) we may mark them as "SOLD" to help represent the quality of animals we breed.

Q: I recently received my crested gecko and it is not eating. What should I do?

A: Recently shipped geckos might refrain from eating for 1-2 weeks after being shipped. Make sure the enclosure is adequate size, not too big or too small for your gecko, and keep the temperatures above 68 and below 79°F. 70-75°F is ideal. Offering fresh Pangea Fruit Mix Complete each feeding along with daily misting of the enclosure will help your gecko settle in quickly and result in more regular feeding. Young crested geckos can physically only eat so much and are fully satiated after a few licks of their diet or 1-2 insects. Observing for droppings is the easiest way to tell if your gecko is eating.

Q: Do I need to feed my crested/gargoyle gecko live insects?

A: Not necessarily, however, live insects are a natural part of of their diet. These geckos can be raised on quality crested gecko diets with a complete macro (proteins, fats, carbohydrates ets) and micro nutrient (vitamin D3, calcium, vitamin A etc) profile. We do encourage feeding live insects for these species when possible.

Q: It is very hot/cold in my area. Can you ship my gecko?

A: If the temperatures in your area are not within 35 and 80 degrees F, we may be able to safely ship your gecko(s) and have the package held for pick up at a FedEx Ship Center to avoid subjecting them to the elements. We pack live animals according to the temperatures on both ends of the shipment in insulated packaging along with the appropriate heat pack, cold pack or Phase 22 CryoPaks. Each gecko shipment is carefully planned for in advance. We need to consider the temperatures on both ends of the shipment, delivery time for your area, airport conditions, and any major storm warnings.

Q: The Fedex Ship Center is far away, but there is a FedEx Office location closer. Can my live animal shipment be held there?

A: Unfortunately, no. FedEx Ship Centers are also where packages get sorted before loaded on delivery trucks for the day and can be held at the customer service desk to be picked up with very minimal time in transit. FedEx Office locations receive their packages later in the day and may refuse to hold live animal shipments.

 

For more information check out our Live Animal Shipping Page