We are only able to answer questions about reptile care and/or questions about individual geckos for sale via email. We answer most emails in 1-3 hours Mon-Fri 10 AM to 10 PM Eastern Time. Saturday and Sunday within 6 hours 10 AM to 10 PM EST. If you do not hear back from us within that time frame, it is very likely that you entered the wrong contact email address or our reply was sent to your junk mail folder. For fastest response, please contact us through the form below and not our Facebook page. We will respond if you contact us through Facebook, but it will probably take longer as we don't check that as often. For urgent issues PH: 616-970-4083. Phone number is for customers only. Businesses may contact us through the form below.